Main Page
Welcome to the Student Support WIKI.
IT Student Assistants will use this site for documentation of systems, services, processes, procedures, etc...
Contents
Basic Overview
Employment of students: Students Assistants are employed by the CNT to assist in routine and menial tasks. Student also work on web or programming projects as directed by the CNT. Student support needs (and student employment) are evaluated on a quarter by quarter basis.
Expectations of students: Each school quarter (or whenever the students schedule changes) the student will post their working schedule on this section of the web site (see below). Students are expected to notify the CNT prior to any deviations from the schedule (sick days, doctors appointments, midterms, finals). In general, there is never a problem with missing some number of days, as long as the CNT is notified ahead of time.
General goals (or mission) of the Computer Support Assistant position: Your overriding goal is to make the CNTs job easier. Secondary to that will be streamlining and documenting the job you have done to make it easier for future students in this position.
General Schedule of operations for students by quarter: The following is a rough outline of what you can expect over the course of a quarter.
For Newly Employed Student Assistants
- First day -
- Complete UCSB employment paperwork.
- Begin work on schedule, optimal are windows of 1.5 to 3.0 hours, for 3-5 days a week.
- Establish computer account(s) (NIS, Desktop, Support Website) with CNT.
- Introduction to support website.
- First week
- Browse student section of support website.
- Browse other sections of support website taking notes of items that are unclear or might need further documentation.
- Introduction to routine tasks.
- Gain familarity with routine tasks and begin completing those tasks each day.
- Begin learning APIs or languages that may be needed for upcoming projects (PHP, HTML).
- Second week and on - begin adding project(s) as available. Perform routine tasks as needed.
- 2nd to last week of quarter - work on documentation and organization of past quarters work.
- Last week of quarter - cleaning up and organizing.
- Remove unneeded temporary and development files. This includes intermediate stage source code.
- Verify that development projects still work and that the project code is in production location.
- Run source
- Check output
Current Computer Support Student Assistants
Eddie Franco - 2013-03
Fall Quarter 2014 Schedule:
- Tuesday: 2-5 pm
- Wednesday: 2-4 pm
- Thursday: 2-5 pm
- Friday(Every Other): 12-4 pm
Tyler Weimin Ouyang - 2014-11
Spring Quarter 2015 Schedule:
- Tuesday: 9:30-11:45 AM
- Thursday: 9:30-11:45 AM
- Friday: 12-3 PM
Current Tasks
- Profiles stored on NFS share with Kerberos Authentication
- AD with Samba4 for CCBER accounts
- Re-termination of wall ports with new RJ-45
- Build RJ-45 >> RJ -11 adapters to avoid further damage to the wall
- RJ-45 >> RJ-11 adaptes to cleanup telephone patch panel in server room
- Wiki Migration
- Vhost Migration
- topaz -> ruby migration prep (OD, accounts,etc...,blind clients, mobile home, centralized samba mounts
- zenoss
- Document python/php parser
- swap HD on mac mini server
- shell script documentation
- drupal documentation
- followup on inventory stuff
- pull disks from systems, return trays to raid arrays, erase
- migrate non-sensitive material from support.crustal.ucsb.edu/sysadm to sysadm wiki.
- start working on drupal configuration/modification
Pending Tasks:
- Install software on server on desk
- repairing pumice.icess
- CISN Display Monitor
Completed Tasks
- Cygwin onto usb
- Library Display Instructions
- PHP and Python parsers
- CISN Display
Projects and Development
- Active Projects - Development are for Computer Support Assistant projects. When completed, projects should be moved to Former Projects area below.
- Former Projects - Projects done by Computer Support Assistants that are no longer under active development.
Documentation
- Documentation - Student Documentation page - largely pulled from support.crustal.ucsb.edu
- Documentation page from ICS Computer Support
Student Assistants History
- Eddie Franco: 2013-03 to present
- Zachary Babtkis: 2012-07 to 2012-09 (transitioned to CRS I)
- Chris Kim: 2012-01 to 2013-03
- Vincent Radzicki: 2011-03 to 2011-06
- Kenny Cao: 2010-01 to 2010-12
- Nicholas Webster: 2008-02 to 2010-06
- Elisabeth Lagalee: 2007-08 to 2007-09
- Tyler King: 2007-07
- Rodrigo Noronha: 2006-09 to 2007-06
- Kurt Olsson: 2006-07 to 2006-12
- Robert Dame: 2006-02-24 to 2006-06-16
- Joe Mount: 2005-01 to 2006-02-24
- Anne Ducale: 2005-01
- Mark Gorecki: 2004-06 to 2004-12
