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Revision as of 11:35, 28 September 2010
Welcome to the Student Support WIKI.
IT Student Assistants will use this site for documentation of systems, services, processes, procedures, etc...
Contents
Basic Overview
Employment of students: Students Assistants are employed by the CNT to assist in routine and menial tasks. Student also work on web or programming projects as directed by the CNT. Student support needs (and student employment) are evaluated on a quarter by quarter basis.
Expectations of students: Each school quarter (or whenever the students schedule changes) the student will post their working schedule on this section of the web site (see below). Students are expected to notify the CNT prior to any deviations from the schedule (sick days, doctors appointments, midterms, finals). In general, there is never a problem with missing some number of days, as long as the CNT is notified ahead of time.
General goals (or mission) of the Computer Support Assistant position: Your overriding goal is to make the CNTs job easier. Secondary to that will be streamlining and documenting the job you have done to make it easier for future students in this position.
General Schedule of operations for students by quarter: The following is a rough outline of what you can expect over the course of a quarter.
For Newly Employed Student Assistants
- First day -
- Complete UCSB employment paperwork.
- Begin work on schedule, optimal are windows of 1.5 to 3.0 hours, for 3-5 days a week.
- Establish computer account(s) (NIS, Desktop, Support Website) with CNT.
- Introduction to support website.
- First week
- Browse student section of support website.
- Browse other sections of support website taking notes of items that are unclear or might need further documentation.
- Introduction to routine tasks.
- Gain familarity with routine tasks and begin completing those tasks each day.
- Begin learning APIs or languages that may be needed for upcoming projects (PHP, HTML).
- Second week and on - begin adding project(s) as available. Perform routine tasks as needed.
- 2nd to last week of quarter - work on documentation and organization of past quarters work.
- Last week of quarter - cleaning up and organizing.
- Remove unneeded temporary and development files. This includes intermediate stage source code.
- Verify that development projects still work and that the project code is in production location.
- Run source
- Check output
Current Computer Support Student Assistants
Kenny Cao - 2010-01 -
- Fall 2010 schedule:
- Mon: 14:00 - 17:00 (3 hours)
- Tues: 11:00 - 14:00 (3 hours)
- Wed: 14:00 - 17:00 (3 hours)
- Thurs: 11:00 - 14:00 (3 hours)
- Fri: 12:00 - 15:00 (3 hours)
Current Tasks
- Creating an cleaned, archive version of the ICESS homepage
- followup on inventory stuff
Completed Tasks
- sort rack parts in 6706
- locate and purchase one (or two maybe) usb to serial adaptors. prefer Keyspan USA-19QW, but may be good to try one or two others if not too expensive
- ethernet jacks
Documentation
- Documentation page from ICS Computer Support
Software Projects and Development
Student Assistants History
- Mark Gorecki: 2004-06 to 2004-12
- Anne Ducale: 2005-01
- Joe Mount: 2005-01 to 2006-02-24
- Robert Dame: 2006-02-24 to 2006-06-16
- Kurt Olsson: 2006-07 to 2006-12
- Rodrigo Noronha: 2006-09 to 2007-06
- Tyler King: 2007-07
- Elisabeth Lagalee: 2007-08 to 2007-09
- Nicholas Webster: 2008-02 to 2010-06
- Kenny Cao: 2010-01 to
